Get In Touch
Here at Ice Packs 4 Less we have been a registered company under Value Products in the UK since July 2014. We are based in Poole, Dorset where are expert sales team are ready to help with all enquiries in a fast and friendly manner. We have built up strong relationships with our customers and love that our website supply so many homes, companies, hospitals and schools with hot and cold therapy. To contact us simply fill in the quick form below or contact us via email, instant chat, phone or fax.
Please note that our operating hours are Monday-Friday 9am to 5pm, except for bank holidays.
If you’d like to contact us, use the form below and one of our friendly sales staff will be in touch shortly.
Quick Contact Form
0808 2810 238
0800 1777 119
(for enquiries related to products, ordering & delivery)
(for enquiries relating to payments, invoices & remittance advice)
Value Products Ltd, Unit B, Sharp Road, Poole, BH12 4BG
Frequently Asked Questions
Value Products have two chosen courier Royal Mail and UPS, which are used for all stocked orders. Smaller orders which are under 2kg are shipped with Royal Mail and larger orders which exceed this value are shipped with UPS.
You will be unable to track your order with Royal Mail however, if you contact our customer service team, they will be happy to provide you with an update. You should receive your tracking details from UPS by email however, if you need to make any amendments to the tracking or require further assistance, please contact our customer service team who will contact UPS on your behalf.
Any product which are not stocked and will usually have a delivery lead time, will often be dispatched directly from the manufacturer. It may not always be possible to track these orders.
Please contact our customer service team over the telephone or via email to discuss the possibility of a refund. You will then be asked the reason for your request; the agent will then provide you with further guidance on how we will proceed with your case.
You will only be able to gain access to your online account if you have processed orders online previously. To log in to your account, please click here. Enter the email address and password in the "Email" and "Password" section, these will be found in your Account Creation email.